TurfClaim, LLC — Charlotte, NC
Privacy Policy
TurfClaim, LLC — Last Updated: March 2026
1. Introduction
TurfClaim, LLC (“TurfClaim,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our Service.
This policy applies to two categories of individuals:
- Subscribers — contractors and professionals who subscribe to TurfClaim
- Data Subjects — property owners whose information appears in our reports
2. Information We Collect
2.1 From Subscribers
| Data | Purpose |
|---|---|
| Name and business name | Account creation, billing |
| Email address | Account communications, report delivery |
| Phone number | Account support (optional) |
| Payment information | Processed securely via Stripe — we do not store card numbers |
| Contractor license or trade info | Eligibility verification |
| Usage data | Service improvement |
2.2 About Property Owners (Data Subjects)
We compile the following information from publicly available sources and licensed third-party data providers:
| Data | Source |
|---|---|
| Property address | Public building permit records |
| Property owner name | Public property records, county assessor data |
| Permit details | Public building permit records |
| Phone numbers | Third-party skip tracing providers |
| Email addresses | Third-party skip tracing providers |
| Mailing address | Third-party providers, public records |
| Property details | Public county assessor records |
We do not collect: Social Security numbers, financial account information, health data, government ID numbers, or any sensitive personal information about property owners.
3. How We Use Information
3.1 Subscriber Information
- Provide and maintain your subscription
- Deliver lead reports to your email
- Process payments
- Communicate about your account, updates, and new features
- Enforce our Terms of Service
- Comply with legal obligations
3.2 Property Owner Information
- Compile, score, and categorize permit-based lead reports
- Deliver reports to subscribers in the relevant zip code territory
- Improve our scoring algorithms and data quality
We do not use property owner data for our own marketing purposes.
4. How We Share Information
4.1 With Subscribers
Property owner data is shared with subscribers who have an active subscription for the relevant zip code and trade category.
4.2 Service Providers
We use third-party services to operate TurfClaim:
- Stripe — payment processing
- Shovels.ai — permit data aggregation
- Tracerfy — skip tracing / contact enrichment
- Email delivery services — report distribution
4.3 Legal Requirements
We may disclose information if required by law, subpoena, court order, or government request.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, subscriber and data information may be transferred as part of that transaction.
5. Data Retention
5.1 Subscriber Data
We retain your account information for as long as your subscription is active, plus 12 months after cancellation.
5.2 Property Owner Data
Permit data and enriched contact information are retained for up to 12 months after the permit filing date.
6. Data Security
We implement reasonable technical and organizational measures to protect data, including:
- Encrypted data storage and transmission (TLS/SSL)
- Secure payment processing via Stripe (PCI-DSS compliant)
- Access controls limiting who can view data
- Regular security reviews
7. Your Rights
7.1 Subscriber Rights
You may at any time:
- Access your account data
- Update your information
- Delete your account by contacting support
- Export your data upon request
- Opt out of marketing communications
7.2 Property Owner Rights (Data Subjects)
If you are a property owner whose information appears in our reports, you may:
- Request access to the data we hold about you
- Request deletion of your personal information
- Request correction of inaccurate information
To exercise these rights, contact us at privacy@turfclaim.com. We will respond within 30 days.
7.3 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, opt out, and non-discrimination.
8. Children's Privacy
Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Third-Party Links
Our website or reports may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
10. Cookies & Tracking
Our website uses:
- Essential cookies — required for site functionality
- Analytics cookies — to understand how visitors use our site
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to subscribers.
12. Contact Us
For privacy-related inquiries:
TurfClaim, LLC
Email: privacy@turfclaim.com
General: support@turfclaim.com
Charlotte, NC
By using TurfClaim, you acknowledge that you have read and understood this Privacy Policy.